Return and Refund Policy

Refund & Return Policy for Mussu Products

Effective Date: 10-05-2026

At Mussu Products, we aim to ensure customer satisfaction across our product categories including Natural Foods, Wellness & Care, and Home & Living. This policy outlines the conditions for returns, replacements, and refunds.

Please review this policy carefully before making a purchase from our website (the "Website").

1. Eligibility for Returns

We accept returns/replacements under the following conditions:

- Product received is damaged, defective, or broken
- Wrong product delivered
- Item is missing from the order

👉 You must notify us within 24–48 hours of delivery.

2. Non-Returnable Items

Due to the nature of our products, the following are not eligible for return/refund:

- Opened or used products (especially Natural Foods & Wellness items)
- Perishable goods
- Items damaged due to misuse or improper handling
- Products returned without original packaging

3. Return Process

To request a return or replacement:

1. Contact us via Email/WhatsApp
2. Share:
  - Order ID
  - Issue details
  - Photos/videos as proof
3. Our team will review and respond within 1–2 business days

4. Replacement Policy

Approved cases will be eligible for replacement at no extra cost
Replacement will be shipped within 2–4 business days

5. Refund Policy

Refunds are processed only in the following cases:

- Replacement is not available
- Order is canceled before dispatch
- Verified return request approved

Refund Timeline:

- Refund will be processed within 5–7 business days
- Amount will be credited to the original payment method

For Cash on Delivery (COD) orders:

- Refund will be issued via bank transfer or UPI

6. Order Cancellation

- Orders can be canceled before shipment only
- Once shipped, cancellation is not possible

7. Late or Missing Refunds

If you haven’t received a refund after 10 business days, please:

1. Check with your bank or credit card provider, as it may take additional time for the refund to be processed.
2. Contact your payment provider to confirm if a refund is pending.
3. If you’ve done all of the above and still haven’t received your refund, please contact us at [Insert Email Address], and we will assist you further.

8. International Orders

For international orders, we do not cover return shipping costs unless the product is defective or the return is due to our error. Any applicable customs duties or taxes paid on the order are non-refundable.